Failur to update account

Item: DStv (MultiChoice)
Rating: 2
Author: Andani M

With reference to my report posted on Hello Peter last week (http://hellopeter.com/multichoice/complaints/inability-to-update-my-***) I logged a query with Multichoice again, no response was provided. Funny enough, your SLA says queries will be responded with 24 hours. Guys come on, how long does it take to allocate payments that have proof? I can send you my bank statement or whatever just as long as you update my account. I am really tired about this. I have sent more than 4 emails on different days about this same issue. Come on guys

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

10 Aug 2015, 15:54

Hello Andani,

We do apologies for the inconvenience you experienced in this regard.

Please refer to your personal email for your account balance.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.

Your support, and that of all our customers, is important to us.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards
Elna

DStv (MultiChoice)'s reply10 Aug 2015, 15:54

Official