Failing to reconnect my service

I was recently asked to pay R512 to get my services reconnected, and I paid R520, my services were not reconnected, and when I called them countless times, they kept telling my services will be reconnected every time. they just need to escalate this issue. After making all those calls trying to follow up on this, I was eventually told I still had to pay more money, something like R760 to get my services reconnected, I did that, but still my services are not reconnected. I call them on the line, all the agents I speak to just tell me they can't do this on their systems, and they ask me to stay on the line for very long periods and yet my issue is not resolved. Why is Multichoice doing this to me? I mean I literally paid more than a R1200 in 1 month and never got any service on my account. This is just beyond frustrating. I have made countless calls to the call center(I'm sure I spent well over R400 of airtime on this), but still my services are disconnected even though my account has been up to date. What the hell is going on? Surely my rights as a consumer are really being violated here. I'm going totally out of my mind with this. I really need help here. How do I deal with this?