Failing to fix Error E48-32 for more then 6 months

It has been over a year, that I am struggling with my dual view connection.

I went as far as buying a new decoder, getting it checked out , getting a new one at Multichoice Head office in Randburg, hiring installers to view my connectivity, yet nothing has been done to fix my problem.

I have called multichoice on numerous occasions and to date I am not satisfied. Iven been patient about the matter and today I’ve had it!!

As of today I want

• All my premiums back where I have been charged for dual view access • Refund for all the times I have to call in to DSTV and nothing has been done, but get told my connection is a problem, or that my connection is all fine. • Refund for all the fees charged from the installer’s, where they come and view my connection and get told all is okay. • The equipment bought I want refund back, I want nothing to do with DSTV.

Just to find out my dual view has been switch off and no one will check and switch it back on.

I want to cancel my contract and refund be given for the Explorer and the new decoder bought for nothing.

If no feedback is provided I will escalate the matter to the Ombudmans / BCCSA

Alvira Myers ***