Failing to deliever

I am very disappointed with multichoice. I have been with Multichoice for 12 years. Now l think it's time for me to cancel my subscription with them.

The way they treat people it's like we are stupid we don't know what we want.

My agreement with multichoice was on the 5th of every month. I always pay early on the 28 or 29 of every month using their EFT link. I always pay R850

This month I paid on the 5th. The amount of R1150. 95 as per their EFT link. Now is on the 13th my data has not been loaded. I called them they told me that my matter has been scaleted even their supervisor Bongiwe told me that l should wait for an hour my data will be allocated l waited nothing was done. It's 8 days now nothing has been done. I am currently working from home and l have a client who's stuck at the airport the ticket of the client is not issued.

Will multichoice be able to pay for that client ticket"NO". I now need to go to work every day as multichoice as a whole is failing me. I even knock off as late as 19:00pm. Since this data thing has being introduced to multichoice I think they are failing as an organisation. One lady l spoke too she told me that l am not the only one whose complaining about the data. There's a client who is still waiting from 20th of February 2024 the data is not loaded come to my suprise that the same data department they knock off 05:30 or 18:00pm how do people knock off while there's a backlog of work.? I took a toup from them telling that the data will be loaded after 24hours it's more than 24 hours but 8 days the data has not been loaded. I think it's better if I go to mtn for unlimited data cause multichoice has failed me as their loyal client. Secondly when it comes to top up they don't waste time but when it comes to data allocation they take you to pillar to post.

I feel like this data is their way of making money and ****ming people period.

I am very disappointed and l don't want to see anything that says multichoice in my house. I don't want anyone from multichoice to tell me that they understand cause no one understands the trauma and the frustration they put me through. Thirdly their team leader they don't want to engage with clients they send junior staff to me handling quires of which in my understanding a manager should handle every complaint that arises and address the complain or fix the complain with their managerial skills to pin point the few: Planning, leadership, controlling and organization. They have failed beyond.

On the phone l will take uptoo an hour no one is fixing the problem at hand. Their team leaders are in the meeting or you will get a defensive answer that they are busy on the phone they will call you back and Bongiwe committed herself that she will call me back and she has never done that til this day.

Data department must close down. It's like we don't have other alternatives we do but we chose to be loyal to multichoice that today it's Been failing me for the past 8 days. Their stuff it's a nightmare they all not solution deriven they'll rather tell you that other people are also facing the same problem. Who's problem is it? I paid for the service that l have to fight for in order for me to put food on the table my family is affected due to this. I am done with Dstv honestly.

Regards

Unhappy client and I will never be happy with multichoice