LN
Linda N

1 reviews | Active since Jul 2011

15 Jan 2018, 12:35

FAILED TO RETRIEVE TODAY'S SCHEDULE. PLEASE TRY AGAIN LATER !!!!!

THE DSTV NOW MOBILE APP DOES NOT WORK PROPERLY.

THE TV GUIDE WILL LOAD ON MY OLD PHONE BUT NOT ON MY NEW PHONE.

FAILED TO RETRIEVE TODAY'S SCHEDULE. PLEASE TRY AGAIN LATER. -------------------------------------------------------------------------------------------

I HAVE SPENT WAY TOO MANY HOURS WITH STAFF TRYING TO SORT IT OUT BUT NOBODY KNOWS WHAT THE PROBLEM IS. I HAVE BEEN BATTLING FOR OVER TWO DAYS NOW AND THIS ISSUE HAS BEEN GOING ON FOR WAY TOO LONG.

"Hi linda007review, Sorry to hear about your poor experience using the app. We are working hard at improving the app and improving stability. Hopefully you will see the improvements soon."

SO WHEN IS THIS APP GOING TO BE FIXED? WHY DOES IT WORK ON MY OLD PHONE BUT NOT MY NEW PHONE?

IT IS WORKING ON MY HUSBAND'S CELL PHONE AND MY IPAD. IT IS NOT WORKING ON MY DAUGHTER'S CELL PHONE OR ON MY CELL PHONE.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Jan 2018, 15:30
Official

Dear Linda

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

LN
Linda N's update19 Jan 2018, 14:28
Reviewer Update
I am receiving emails telling me to sort out this problem via LIVE CHAT. LIVE CHAT ARE UNABLE TO ASSIST ME AS THEY DO NOT KNOW HOW TO RESOLVE THIS PROBLEM. Please could you let me know what is being done about this problem with Iphones not being able to use the DSTV NOW app successfully. Other members of my family are also ready to complain on Hello Peter about this app but I told them we would wait until my problem is resolved. But the people emailing me are not reading my emails properly and they keep telling me the same thing - Use LIVE CHAT. But the people on LIVE CHAT have told me they don't know what the problem is. GRRRRRRRRRRRRRRRRRRRR !!!!!!!!!!!!!
LN
Linda N's update19 Jan 2018, 14:29
Reviewer Update
SO AT THE MOMENT I AM JUST GOING AROUND IN VERY FRUSTRATING CIRCLES. PLEASE GET SOMEONE KNOWLEDGEABLE TO CONTACT ME. ALSO IN THE ONE EMAIL THEY SAID THEY TRIED TO CALL ME BUT I KNOW THAT THEY DID NOT AS THERE WAS NO MISSED CALL AND NO VOICE MESSAGE FROM ANYONE AT DSTV.