FAILED TO REPLACE A DSTV DECODER THATS BEEN INSURED

I need to expose what MultiChoice DStv has done to my parents. For two full weeks, since April 9th, my mother has called every single day. My dad's only program is rugby, and now, this is the second weekend he will miss it because of their incompetence. Every single day, they promise to escalate, to fast-track, but they never do. They apologize, they promise, and still nothing. Yesterday, my mother got a call saying a technician would handle it urgently, but once again, here we are at closing time, and still nothing. Another weekend will pass, and DStv MultiChoice has once again failed to deliver. This is exactly why people walk away, because they never follow through, and they have no respect for loyal customers. Beware!! this is how DStv MultiChoice treats you.