TM
Thulani M
1 reviews | Active since Jun 2015
16 Jan 2020, 09:26
Failed to rectify their errors
Requested that one of the smart cards registered under my name be deregistered and/or transferred to a different account. The consultant transferred all the accounts under my name to a different user and when I asked her to rectify her error she told me to fill-in some document.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
21 Jan 2020, 19:50Dear Thulani,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Jan 2020, 19:50
Official
Dear Thulani,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
23 Jan 2020, 09:05Dear Thulani,
On behalf of MultiChoice, we would like to extend our sincerest apologies for the inconvenience that may have caused and for the negative experience that you've had.
We have been trying to get in touch with you over the past few days to no avail.
Kindly note, a decoder cannot be moved from one account to another telephonically. A change of ownership form needs to be completed, which needs to be accompanied by a copy of the new owners ID.
Should you still wish to move the decoder, please find the change of ownership form below:
https://www.dstv.co.za/media/5472/change_of_ownership_form_march-2019.pdf
If you require any further assistance regarding this or any other matter, please do not hesitate to get in touch with us on the following platforms;
***
***
Kind regards,
Dstv: Hello Peter Team
On behalf of MultiChoice, we would like to extend our sincerest apologies for the inconvenience that may have caused and for the negative experience that you've had.
We have been trying to get in touch with you over the past few days to no avail.
Kindly note, a decoder cannot be moved from one account to another telephonically. A change of ownership form needs to be completed, which needs to be accompanied by a copy of the new owners ID.
Should you still wish to move the decoder, please find the change of ownership form below:
https://www.dstv.co.za/media/5472/change_of_ownership_form_march-2019.pdf
If you require any further assistance regarding this or any other matter, please do not hesitate to get in touch with us on the following platforms;
***
***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply23 Jan 2020, 09:05
Official
Dear Thulani,
On behalf of MultiChoice, we would like to extend our sincerest apologies for the inconvenience that may have caused and for the negative experience that you've had.
We have been trying to get in touch with you over the past few days to no avail.
Kindly note, a decoder cannot be moved from one account to another telephonically. A change of ownership form needs to be completed, which needs to be accompanied by a copy of the new owners ID.
Should you still wish to move the decoder, please find the change of ownership form below:
https://www.dstv.co.za/media/5472/change_of_ownership_form_march-2019.pdf
If you require any further assistance regarding this or any other matter, please do not hesitate to get in touch with us on the following platforms;
***
***
Kind regards,
Dstv: Hello Peter Team
On behalf of MultiChoice, we would like to extend our sincerest apologies for the inconvenience that may have caused and for the negative experience that you've had.
We have been trying to get in touch with you over the past few days to no avail.
Kindly note, a decoder cannot be moved from one account to another telephonically. A change of ownership form needs to be completed, which needs to be accompanied by a copy of the new owners ID.
Should you still wish to move the decoder, please find the change of ownership form below:
https://www.dstv.co.za/media/5472/change_of_ownership_form_march-2019.pdf
If you require any further assistance regarding this or any other matter, please do not hesitate to get in touch with us on the following platforms;
***
***
Kind regards,
Dstv: Hello Peter Team
Best regards,