FAILED TO PROVIDE ANY UPDATE SINCE 20 JUNE

On Thu, 20 Jun at 10:01 AM , Nolene Hudson <***> wrote: Good morning

Kindly see attached statement that reflects on my account. Because of this account reflecting arrears ,this has decreased my credit score heavily.

I pay this account on time, every month and before the due date. Never have it been in arrears.

This is very very disappointing and it has caused a huge negative impact on my personal score which you are aware how difficult it is once it goes down.

I spoke to one of your consultants (Rasine at 09:56) this morning who confirmed that my account is updated and there is no arrears(like it should be)

I need this matter resolved ASAP with Compuscan,Transunion and Experian and they need to be supp**** with the correct information as well as to remove history from my account saying that my DSTV account has been in arrears for 2 months.

This is a very serious matter to me and I need it attended to urgently and with the utmost importance.

It's been a month almost and still my score is decreasing due to DSTV listing me as my account in arrears for 2 months. Failure to resolve this matter , I will be cancelling my services !!!