Failed services

Good day

I have been calling multichoice for more that 5days and staying on call for more 30 mins a call with no help My secondary decoder it's not been playing and am been told that the 1st person who help who which the decoders made a fault and no one can assist them will escalate the matter and has no been done and my account has been unknown amounts and I was putted on a new price lock which I didn't approved or call for it to be loaded .as the price lock reflects I still have 23 months left .I called today I stayed on call for 45 mins with no help from the last agent.

Your company is taking me for granted and I waisted airtime for nonsense can I have this matter sorted Immediately cause u are hiring people who are waste our time.

Its because we are loyal customers that why they treat us like ****.

Called again yesterday I was told the will fix the issue in 3 hours .24 hours later no help.

The below details are for my last call made today for 43 mins with ko help

Unathi the consultant ,reference number for the call ***4_i1181 ...escalation reference INC ***.

Kind regard

D.makhubo ENQUIRY ***0:986130