FAILED SERVICE DSD1131 LOOKING FOR EXTRAVIEW AND WILL NEVER HAVE IT. NO RECEPTION

I have been trying in vain to get something very simple done. We have relocated. The property we live in now -, does not have a smart LNB. As such I cannot use my Explora or xtra view. I called PE - The website was offline and they were supposed to call back but NEVER did - Thank you Mutisa? / Matusi?? No reference given!!! (Excuse - offline!) I then called Cape Town 14h19 approx on 4 June 2018. They very successfully put a massive amount of transactions through my account, but the decoder did not function correctly as it was looking for a primary decoder - AND STILL IS !! (was supposed to send me an e-mail - ALSO AN EMPTY PROMISE-( PLEASE SEE WHO PLAYED AROUND ON MY BILLING TO FIND THE CULPRIT) I the called Cape Town again - (Lora? Lorna - call ref ********** 6-I158) to explain again: One decoder only THE DSD1131. Explora and xtraview cannot function. I can only watch through dstv decoder DSD1131. I explained the problem - decoder wants to link to xtraview primary decoder. Decoder got software update and was supposedly reset - Still waiting, STILL NOT WORKING!!!. My cellphone bill is astronomical as I spend more than 30 minutes on all the calls with NO RESULT! THIS IS SIMPLE- GET MY DSD1131 working. DSTV OWES ME MONEY NOW AND WOULD NEED TO REFUND MY ACCOUNT WITH THE XTRAVIEW CHARGE I paid 12 months in advance (DSTV Extra - I think you now call it Compact plus.)