Failed Customer Service

I have received such atrocious service from Multichoice. I purchased an internet router and 400GB bundle cash on 25 May from the online Multichoice shop. 2 weeks later, I get delivered a used router with someone else’s details! Almost 4 months later, many consultants, numerous calls and emails later, they are still working on it 😭

I still do not have a router. And they cannot tell me when they can deliver a new one. I just can’t anymore. Wow.