1 reviews | Active since Nov 2016

07 Nov 2016, 09:59

fail to deliver

<p>I spoke to Nirvana on the 2/11/2016 wrt a new debit order date and I asked her to please debit on the day of conversation. She said to me that it was not possible and that the debit can only go off on the 7/11/2016.I agreed and today I find that my connection has been suspended. I find this service absolutely ridiculous. I need an explanation as to why the poor service. </p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Nov 2016, 10:03
Official

Dear Kumi Naidoo

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Nov 2016, 10:03
Official

Dear Kumi Naidoo

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Nov 2016, 15:21
Official

Dear Kumi Naidoo

Apologies for the bad service received, our intention is to always provide great customer experience at all times.

Your payment date is the 2nd of every month, the debit order is captured however it will only be effective as of the 2nd of December 2016.

For that reason we have reversed the reconnection fee of R50 that was charged on your DStv account.

Regards

Elna

Best regards,