Facebook consultant is the worst!!!!

On the 30th July I wanted to change my billing date from the 2nd to the 15th of each month so I spoke to a consultant on Facebook the service was good my billing date was changed I was informed I would have to pay pro-rata for the extra days which I agreed was fine I would pay the extra amount my amount due was R398 the pro-rata amount was R167 so that made my amount due to R565 I had no problem paying that, on the 8th of July my account was suspended I had to pay R215 to activate my account and I have to pay R398 on the 15th of July as well when I contacted the consultant on Facebook he was so rude because I asked him why was I not informed that the pro-rata amount has to be paid within 24hrs after changing the billing date he got annoyed and rep**** to me in capital letters and refused to answer my question "why was I not informed that the pro-rata fee has to be paid within 24hrs?" I had to pay the R50 activation fee if the consultant had told me that the pro-rata fee must be paid within 24hrs I would have made the payment and avoided the reactivation fee. Next time please be more clear regarding services because I have been a DSTV customer for years now I deserve better service!!!!!