""Extremly Rude "" and unproffesional DSTV angent calling and shouting

Good day I would like to log a FORMAL COMPLAINT AGAINTST THE AGENT .

This morning Friday 06 Nov 2020 @ 8 .35am from the follwing +***5 number that appeared on my phone.

Mostlikely its not her direct number as she said she i working from home.

But the history of who call me can be track by Mulitchoice againts my id number andrieskruger *** or , old id *** i received a call from a Mulichcoice call agent ,which was a a lady.

Who was EXTREMELY UNPROFFESIONAL and Raising !!! her voice at me during our conversrtion . The more i tolher she must not do that , the LESS SHE LISTEN AND CONTUNUED. The agent indicated that i owe Multichoice an outstanding amount of R 110 , for pro rate. i said that its inpossible as when i gave NOTICE long inadvance nearly 2 years ago . with the intend of not continuing with DSTV .

I said i want speak to a supervisior or Manger.

She refuse and as must i sai i want speak some els .... event she ended call while i was still speaking to her . The last payment that was made was outstanding amount that ws owe on the account . If there is an so called Pro prateamount aounstanding . then i need full statemneindivcating to how they arrived at this amount from the date i gave notice nearly 2 years ago . plus i need supervisoir!!! notan plain unproffesional rude agent to call me as well. o *** i have n NEW !! e , mail address to which that statement can be sent explainning proreate

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Plus inszist that DISAPLINARY STEP be Taken againtst the lady who called me this morning

i awaiting the call from a supervisior & full Multichoice CURRENT updated statement

please find attached the DETAILS and date that i spke to DSTV to give notice inadvance 01 feb 2019 TIME 12.14 PM spoke then to CHANTEL REF***9 - I 88 ` the date that i gave the CORRECTnotice period in advance. .

aALL call are recorded , if need ne list to that call first before calling me . ( as i have provide the time and date ofthat call )

THANK YOU

i trust that some will take the time call me back to resolve this matter urgently

A. Kruger