Extremly bad service from Dstv/Multichoice

I have a very bad expierence with Dstv Multi Choice. I dont even want to give them 1 star 🤬 After spending more than R150 of airtime trying to ask them if I add a second streamer on my dst premium account, will I be able to stream on 2 differant tv's with 2 separate smart tv boxes - they told me it is possible and I have to pay R199 per month extra, which I did. Now, after paying, I can only stream on 1 tv and 1 laptop or mobile device! I demand them to speak to a team leader, but they said the lady will phone me back. I did not received any calls back and still waiting to be refunded. After this bad service and being a customer for years, I think I am going to cancel al my current services with Dstv/Multichoice.