SJ
Sanele J

1 reviews | Active since Apr 2015

19 Jul 2016, 09:11

Extremely worst customer service thus far!!

<p>I first purch****d my dstv decorder on the 26-April-2016. Payed on the 1-May-2016. From the month of May they disconnect my viewing, I have been calling , sending emails till today when I spoke to Enhle and their liason consultants Puseletso. The problem was that their system duplicated my account therefore creating 2 addresses under my account. When ever I make a payment it does not go through the correct" address" apperently. For the past 2 weeks I had to call multichoice to get reconnected. All they do is apologies and not fixing the problem that their system created. I am so fed up of their service. I am paying so little for all of this. My telephone bill is more than my monthly premium. The last communication I received was that their Business desk hasa bag log and I escaled this in May. </p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Jul 2016, 12:56
Official

Dear Miss S Jiyane

We are looking into your enquiry. Feedback will provided as soon as possible.

Regards

Multichoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Jul 2016, 14:00
Official

Dear Sanele

Apologies for the delayed response. We are committed to resolving your query.

Your enquiry has been referred to the relevant department for urgent assistance in this regard. We will provide feedback as soon as more information becomes available.

Regards

Elna