EXTREMELY UPSET ABOUT MY OWN MONEY

I made a payment @ checkers Hyper and the lady put through 2 payments to DSTV instead of 1 payment DSTV and 1 payment Avon. I called DSTV on Friday 03.05.2019 and spoke to Jabulile Mathenja and she requested me to send through documents which I did. she informed me that the payment will be made in the 24 - 48 hours. On Monday 06.05.2019 I called in again and the guy I spoke to said that documents was not submitted but informed me that he can see I have banking details on the system and that the payment was processed the morning already and I should check and see if payment has come through. no payment was reflecting. the afternoon a Princess Mbatha called me and said she is from the accounts department and they cant process payments without documents. I was so frustrated but submitted all documents again. I stayed on the line while she submitted all the documents. she informed me that it will be sorted out and that she will email me by 10am on the 07.05.2019. never received any emails from her I called in again and the lady Nokwanda told me the system is down and shell call me back. I told her I wanted to speak to a supervisor, coordinator or ops manager and she told me no one is available and they will call me back. I called back and spoke to a Nosipho who told me that no documents is showing and they cant do anything as the agents in the call centre is using their personal email address for documents which is not allowed and they cant help me if the documents is not there. I requested to speak to a supervisor again as I was so upset and rude. remember Avon is calling me and this shows on my ITC as unpaid now. I held for 16 minutes only for her to drop the call on me.