1 reviews | Active since Jan 2011
EXTREMELY UNPROFESSIONAL , BAD CUSTOMER SERVCE
I HAVE HAD IT WITH TEH POOR SERVICE FROM DSTV AGENTS. I REQUESTED A CHANGE OF OWNERSHIP ON A EXPLORER DECODER . THEY SAID IT WAS DONE BUT INCORRECT DETAILS WERE LOADED FRO TEH DECODER. E 16 ERROR PERSISTED OBVIOULSY BECAUSE THE DETAILS WERE INCORRECT. CALLED SEVERAL TIMES SOPKE TO 4 PEOPLE ON LIVE CHAT . ALL YOU GET IS CUT OFF AND NO HELP. YET YOU PAY FORTHIS DAMN SERVICE TO GET ASSISTED BY IDIOTS WHO HAVE NO IDEA WHAT THEY ARE DOING. ITS ****** SIMPLE , REMOVE THE INCORRECT SMARRTCARD NUMBER FROM MY DETAILS, LOAD TEH CORRECT ONE WHICH I HAVE GIVE 100 TIMES. THEN LOAD TEH SERVICES . HOW DIFFICULT IS THAT..... I THINK THEY ARE ALL BEING SPITEFULL AND DONT REALLY WANT TO HELP. I M SICK OF IT ....GOINGB TO CANCE;L DSTV ALL TOGETHER. IDIOTS.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
We sad and highly disappointed to hear of the experience that you have with our service. I would like to apologise for the frustration and the inconvenience that that has been caused to you as a result of this matter.
DStv strives to provide all its customers with the best experience as possible and we will be investigating your previous interactions further so that we can ensure that you never have to endure such an experience in the near future.
We are however extremely happy to see that our agency staff have assisted in activating and loading services on the correct decoders.
Please do accept our most humble apologies for this matter.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
We sad and highly disappointed to hear of the experience that you have with our service. I would like to apologise for the frustration and the inconvenience that that has been caused to you as a result of this matter.
DStv strives to provide all its customers with the best experience as possible and we will be investigating your previous interactions further so that we can ensure that you never have to endure such an experience in the near future.
We are however extremely happy to see that our agency staff have assisted in activating and loading services on the correct decoders.
Please do accept our most humble apologies for this matter.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,