Extremely unhappy customer and bad customer service

Very unsatisfactory service from dstv multichoice for the past months now. Firstly they mess up my account by adding Compact packages and canceling and reversing it hence messing up my account. Then they double debit me because they messed my account up. I reverse the incorrect debit order and at the same time pay the correct amount on the payment platform on the dstvapp. Multichoice then disconnects saying I never paid. I am now again disconnected today again and when I checked my dstv app. I can see nothing has been fixed. I have spoken to more than 5 people yo fix this including a lady named Robin. Still nothing has been done or escalated to have my account fixed.

I have been a loyal dstv customer for many years. Always pay by debit order. Never had issues. No account problems ever. Now it's every month an issue. Wrong debits. They cannot see or even allocate an eft payment. They disconnect without warnings. No one working there knows or understands accounts or can even fix it. They charge cancelation fees and reconnection fees.

Dstv is just frustrating me and no one wants or cares to assist in even takes the time to really go see on my account what errors has been cause by dstv themselves. Never have I not paid my premiums as it's debit orders always. Never had dstv had issues with my payments.

If this carries on then I have no choice as to cancel my subscription cause you guts are useless when it comes to customer accounts and fixing them. You really treat paying customers so bad and it's so frustrating calling you guys and you are not trained to assist a customer.