EXTREMELY TERRIBLE SERVICE, I PAID FOR IT AND THEY CUT ME OFF

Morning

CAN SOMEONE CARE ENOUGH ABOUT MY QUERY. I'VE CALLED 4 TIMES

Please note that I just sent proof of payment showing that I paid for an upgrade on the 30th of November.

I had originally paid 350 on the 25th of November for the December subscription, I called in on the 30th requesting an upgrade and was immediately connected on the 30th. As per attachment proving this in the attachment sent to ********** I made a payment of R450.00.

On the 18th of December, I received an sms stating that my subscription had been suspended as I owe an amount of 490 that needed to be paid by the 25th. I paid 450 on the 30th

I paid 800 in total, I paid 350 on the 26th and 450 on the 30th of November. Why did you cut off my subscription. I paid in full for it and for the last two weeks have not been able to watch tv and the 2 consultants I spoke to hung up on me without [providing me the email address as to where I am supposed to send the proof of payment to, the consultants names are : Zandile and Phindile.

No one has bothered to call me back since. I made a total of 4 calls to the dstv helpline ********** .

Case number : ********** My dstv reference number : ********** 8

Thank you.