Extremely poor service (price lock)

After signing up with a price lock package on November of 2019 I have had nothing but issues.

I signed a debit order with this new contract however a week before my debit order was due to run the service got suspended for “non payment”. The debit order then ran (multichoice debited the wrong amount) and now my service has been suspended again.

I immediately called the call center to notify them and I was told by the agent, “We don’t know anything about price lock but pay R881.65 now and we can turn on your TV”. When I explained to her that I am on the price lock deal of R799.00 and she can go back and listed to the audio contract for clarification I was told. “Your contract doesn’t matter you need to pay R881.65” and then proceeded to ask if they can call back when it is escalated. As I have been waiting 21 days for them to call me back since my last issue I declined the offer and requested it to be resolved immediately, I have been on hold for over 40minutes now with no answer.

I have never dealt with a more ***********, rude and confrontational call center.