Extremely poor service from DSTv!!!

I am extremely irritated with multichoice! On 24 August I called the customer centre to switch between our primary decoder and the holiday home decoder. No worries this was done within minutes.

On 25 August I again phoned to switch back to the primary decoder. That is were the problems started, first they informed me there were no “packages” registered on our account and that the matter will be escalated and should take around 45 minutes. No luck, on 26 August I phoned again. The same explanation, but I managed to reconnect the decoder on the dstv app. However my PVR functionality was not working. Up to date (4 Sept) this matter have not been resolved. I phoned again just now and was again given the same answer that the matter will be escalated. This is extremely poor as no one is even attempting to contact me to resolve the matter, I need to keep on contacting them ????, and still my problems with the pvr is not sorted out!