Extremely poor service from call centre staff and their supervisor s

On the 22 November , we contacted DSTV to switch from our primary decoder to our holiday home . It took us almost 5 hours to get this simple request to be finalised. The instruction was to switch from the 22 November until the 12 December .. This morning our DSTV error message is E16-4 . When we call your call centre Inesipho makinana and enquired why our DSTV is not working , she confirmed that Majola had disconnected us . 1) We advised that DSTV investigate on who’s instruction did Majola disconnect us . 2) to reconnect us , we have not been reconnected yet . 3) Why are the call centre not trained , for them to take 5 hours to get our viewing switched.

arrived at our holiday home and