Extremely poor service for the expensive premiums we pay...

On 4 July was called by Multichoice and offered discounted rate including Disney Plus. To this day, I am not able to access the full services of Disney Plus. With multiple calls to their call centre and being transferred from pillar to post, I still don't have access. Yesterday, I decided to call again and find out if they can assist with getting me access. Again, I was put on hold for long periods of time and transferred to the internet department and even cut off. I was lucky enough to get a rating text message to respond to, to which I responded with Zero's because my issue was not resolved. They had the audacity to call me this morning to find out why I have given them Zero rating, to which I responded that my query hasn't been resolved.