Extremely poor service delivery and lack of customer service ..

I am a current Dstv subscriber. On 23 April I app**** for the Explora Ultra. Got approved and told that I would receive my New Decoder within 5 - 7 days. However: It is the 12th of May today and still I have not yet received my Decoder. I have contacted Dstv numerous times since last week up until today via Telephone and Live Chat. I am only told that my Decoder has not been dispatched yet, NO notes on the system, they will escalate the matter to the Team Leader to Fast Track it, etc etc etc. Today I have contacted Dstv again to speak to a Supervisor, Manager or whever is in charge .. I was told the Supervisor is in a Meeting and will contact me within the hour. It's been 2 hours now and I am still waiting for response. And to think: My subscription is paid on time and in full every month, but you get treated like this .. Well done Multichoice .. Thanks for the great service delivery .. Maybe I should start reviewing my subscription ..