Extremely poor service

Good day

I have had this account for the past 20 years and had never experience such poor service. My account is disconnected due to an insurance that i was never told abour, never joined. I am suppose to pay R514.00 but i am paying R519.00 on a monthly basics.

Multichoice has never communicated any arrears on my account only today the 25th i was send an sms and i ignored knowing that my debit order went through on the 23th.

I need a recording of when i joined this insurance and why i was never notified that the is arrears of insurance on my account. This is illtreatment and now my kids are traumatised due to the disconnection.

Dephney Maile *** Good day

I have an issue that is now affecting my kids and its causing extra funds to be Used due to poor service with your system.

I complained in December due to disconnected service that was not my fault. Again this month is it happening, my debit order went on the 24th but due to your system issued i am now disconnected because my payment is not reflecting, i am been punished, inconvenienced due to your system that i have nothing to do with.

This is causing me more money to use to service your subcsription.

1. My kids are learning maths online on Dstv if its off then they are affected. 2. I have to buy all networks airtime to call multichoice 3. I must send proof of payment 4. I am sick and bedridden and must deal with issues that your quality control dept should be dealing. 5. My subscription has been changed without my knowledge.

Have since been waiting on for call back due to high volumes, hell knows how long will i wait and if it ever will happen

Will you sort out this mess