EXTREMELY POOR SERVICE BY DSTV

I Recently (30th of June 2018 ) moved into a new place and decided to get DSTV i called the call centre and asked what I needed to do to get assistance, The call centre agent adviced me to go to PEP and purchace a decoder and make use of the instalation voucher wich i did i was so impressed, I was hooked up in no time same day i moved in in actual fact. On Sunday 15 July my services was suspended i was surprized as my debit order is only suppose to run on the 20th of July 2018 i called the call centre to find out what was going on. I was informed that my account was suspended due to non payment i was not sure what they meant by that the gentlemen explained to me i did not pay a prorata amount of R255-00 i told him was not informed about this and he said he will recconnect me i just need to pay this amount the next day. Still not knowing what the hell was going on i paid this R255-00 on the 16th of July 4 days before my actual debit order is suppose to go off. On Wednesday the 18th of July 2018 when i got home the service was suspended again and i called again i was assisted ( if you can call it that) by a very rude lady she refused to re connect me as she is of the opinion that my account is still not up to date i in the end ended the call as i was so frustrated and i was about to be very rude and i rather ended the call as i was clearly not going to get anywhere i am actualy sad to see this is the kind of service we as customers get in SA my debit order is supose to run tommorow yet my services are still suspended and i am not sure what i need to do to get decent service by your company

I AM EXTRMELY DISATISFIED AT THIS STAGE !! and this is not in a month into this relationship????