EXTREMELY POOR SERVICE

Extremely poor service from DStv - whatsapp bot, DStv Chat and DStv Call centre

Refernece numbers: - INC-*** - I925

I downgraded to DStv Acess as I was unhappy with your programming and service. Then DStv sends me a sms to upgrade to DStv Compact at R299 for one month. The main selling point being the Fifa World Cup (you guys are keeping us due to the sport offerings).

I need to pay R401,80 for the upgrade - broken down as follows: R299 + R110 for the PVR functionality. I then also get a credit for the pro-rata amount still available of R8,67 - hence I have to pay R401,80 on Friday 9 Dec 2022. I watch DStv compact all day on 9 Dec 2022.

The morning of 10 Dec 2022 I then loose my DStv Compact channels.

1. Your call centre *** doesn't open at 07:00 it ends up opening at 08:05

2. DStv Whatsapp bot - it can't help me

3. DStv Chat: Lindokuhle and Lonwabo dimiss me with pathetic responses which indicate to me they are not reading my request. They say they are not authorised to put me through to their manager, or give me their manager's contact info or take my info to request the manager to contact me- THIS IS STUPID - IF THEY ARE UNABLE TO ASSIST ME THEN SURELY THEIR MANAGER SHOULD BE ABLE TO (DUMB POLICY IF THIS IS IN FACT TRUE)

4. DStv Call centre: They upgrade me back to DStv Compact ( After I painstakingly explain the DStv R299 for one month compact upgrade - I also refer them to my transaction history so that they can see this). When I check online and on the app, I need to pay an additional R149,13. Meaning I have been upgraded as just a normal upgrade - not on the R299 for one month deal which DSTV advertised and sent to me on my mobile phone three times trying to get me to take up the offer.

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I am now watching DStv Compact, but according to your system I need to pay more money. Meaning the special that was on my account yesterday disappeared after I paid the R401.80

This can't be!!! If I wake up tomorrow on Sunday 11 Dec 2022 and I am back on DStv Access it would mean you guys made me an offer then I paid to get that offer then you take it away without any valid reason. Shameful and ******* (I think you guys have a technical glitch which is causing this "R299 for one month special to get DStv Compact" special to keep falling off , but instead of admitting that your staff dont listen or you just want us to keep paying more and more when you contacted us with the special to start with