EXTREMELY POOR SERVICE/ARROGANT ATTITUDE

About 3 months ago Mutlichoice implemented changes to the activation/deactivation of holiday viewing decoders. The changes were never brought to the attention of customers. To-date no communications of the changes have been advised to customers. There is no help facility to guide clients in working through the changes. Multichoice staff are also unable to assist with explaining the changes. The changes are still not finalised. This has caused many frustrations when activating/deactivating holiday viewing decoders. Multichoices have ring fenced senior personnel with barb wire in order that they do not get to interact with upset clients once all avenues have been utilised. I challenge any person to try and make contact with a senior Multichoice Officer. Every time I voice my dissatisfaction about this service, all I hear is we are working on the problem. This being after 3 months of the change brought about. Multichoice is an expensive commodity and they are no doubt fully aware that they hold the monopoly and therefore do not have to take customers seriously with complaints this has brought an arrogant way in which they treat their customers.