EXTREMELY POOR SERVICE AND NO ASSISTANCE IN COVID-19

I called DSTV Cape Town branch to arrange for a late payment, due to COVID-19 our payments were delayed, the call centre male said it is find, he will move my due date to 25th January 2021, once I made payment I must call DSTV to reset the payment date to the default payment date, DSTV send me evaluation report to rate the services/assistance of the male call centre employee as well as their overall service. DSTV this is the 1st time I need to make a payment arrangement, being for so long standing customer and you treat me like this, you are really unfair and useless when comes to customer care in this uncertain and trying times in COVID-19. My Customer number is ***0. All I asked was to allow me make payment on 25th of January 2021, thereafter go well again.