Extremely poor service

Multichoices new CRM system is a complete waste of time and money as it only leads to poor service!! <br> Multichoice billed us more than they should have. We phoned in July (when we had Full DSTV) to downgrade to extra package. They billed us correctly in August, but then without notice changed the package back to full DSTV in September (and charged us for this). We phoned at about 4pm on 3 September to notify them of the error. They started the process to \down grade"to the lower package. From that time onwards we have been without DSTV. Apparently in the downgrade process the DSTV number was \""lost\"" due to the new system not importing it. The smart card number can therefore not be linked to a device"