Extremely Poor Service

Hi<br> <br> Previously had sing SD decoder installed. Purchased Explora and had them connected for XtraView. Installer spent almost 2 hours on the phone as call centre could not get the two connected. Eventually got connected but then none of the PVR functions worked. Called back the next day and the same story but now the Explora no longer played any channels, was told that a \supervisor"would be looking at this. Called back the next day to report the problem was not resolved and was told that it had been marked completed by said \""supervisor\"". This scenario has now been ongoing for 3 days and is costing me a fortune in telephone bills. The agents seem helpful enough but can't seem to get the problem resolved. They promise to resolve it the next day and call back but then nothing. I am currently at wits end here I have never experienced such ********** service and ineptitude by support staff. Please sort this out!!!"""