1 reviews | Active since Nov 2014
Extremely poor service
I responded by SMS DPP to 34913. DSTV phoned and did full credit check even though I have an explora, extraview and second contract. <br> <br> Application was approved and I was informed delivery will be arranged soon. I have been struggling since then to get delivery. I now lost many months that would have counted against contract period already, and will still be liable for full contract although I could have partially consumed this period for almost the same price of current monthly payment by now. <br> <br> There is also no easy way to talk to DSTV to get this resolved despite contact made on a few occasions since then, as per SMS 0n 14/01 and recorded communication since then.<br> <br> DSTV does not honour promotions or respect clients.
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,