Extremely poor service

I got a new DSTV explora decoder. I needed to DSTV to put our account on the smart card for the explora. I phoned 5 different agent for the last one to tell me that I needed to send through change of ownership papers. Thereafter 2 different agents to tell me the correct information to fill in on the forms. After all these phone calls airtime wasted the problem is still not resolved. When we phone now they ask a million questions as if I never sent any dociments via e-mail. This is a very simple issue that could have been resolved quick but it looks like DSTV has not got proper trained agents to assist customers. Almost R500 airtime to waste that is half of the subscription fee. Its totally unacceptable unprofessional and I am not surprised that many consumers are using other networks and television options as apposed to DSTV. They advertise so very conveniently that you can take your smart card on holiday with you but do not mention that it wil take a month for you to not get anywhere and a bunch of paper work and talk to a bunch of incompitant agents that do not know what to do. This is absurd and not the first they DSTV has pushed me this far to write a review. I would not suggest DSTV to any body especially people with heart conditions because instead of providing entertainment at rediculous costs the only give you blood pressure problems because of pure unprofessional and incompitant agents and absolute pure bad service.