Extremely poor service

<p>After almost 3 months I am still without Xtraview and I am still being told I am in arrears. In December 2016, my children moved and I disconnected their DStv Compact and all my other devices via the self-help service as advertised by Multichoice. I made the usual payment on 1 January and on the second of January I phoned Multichoice to (a) confirm that my other devices had indeed been disconnected, (b) to upgrade to the Premium Package. The agent told me that my devices had not been disconnected, that she would disconnect them and that the amount I had overpaid would be reversed. She also confirmed that my service had been upgraded.</p> <p>A few days later I had no DStv service. When I phoned, I was told that I was in arrears - although I was in credit. I explained the situation to the agent, discovered that my other devices have been reactivated, after which the agent investigated, apologised and said that the amount I overpaid would be refunded and the additional devices disconnected - again.</p> <p>The next day my service was disconnected once again. When I phoned, I was told that I was in arrears, that my other devices had not been disconnected and that my service would be restored as soon as I paid the outstanding amount - even though I was still in credit.</p> <p>This went on for about two weeks until, after a great many phone calls, hours of explaining and lots of investigations and apologies, I finally had my DStv service back.</p> <p>The next day I discovered that my Xtraview doesn't work. I phoned DStv - just to be told that I was in arrears and that I would have the full service back after I have paid the overdue amount - this is after I overpaid once again. I have phoned various times now and I have gotten nowhere. I was promised that I would get a phone call from someone who could actually assist - this was a week and a half ago and - needless to say - I am still waiting for that call and I still don't have Xtraview.</p> <p>I have been paying for the Premium package, which includes Xtraview for 2 months now - however, I have no Xtraview and have had only shocking service and incompetence from DStv.</p>