EXTREMELY POOR SERVICE

<p>I cancelled my subscription with DSTV last year June for July 2015 due to the fact i was moving in with my daughter. This year 13 Nov 2016 i wanted to switch the service back on but under the extra package. I went to Checkers to pay and the lady said there was nothing outstanding on my account. I phoned DSTV when i got back home and was also told by the "computer" i have a zero balance. Then i got transfered to the call centre agent who helped me and just before the call ended she told me there was money outstanding and then told me it was for the subscription last year July!! So even though i cancelled that with my insurance they still went ahead and billed me. i reversed it back into my account at the time. Now they have cut my services which was paid on the 13th R459 and on the 14th R99, because according to them i owe them R504.90 from last year. The more i am trying to explain i did cancell it the more they insist i pay before they will reconnect me!! what the hell? DSTV has become such a *****ed company, and are out to make money and give no service. I have explained this to 5 different people and now they want me to give them the exact date and time and whom did i speak to LAST YEAR before they will bother to do a call retrieval....... although i did give them a phone number and month, and Portia who took my call yesterday said thats all she needs and would've phoned me back before end off business day yesterday, no one phoned, and when i phoned again they had nothing on record that i did speak to Portia??? ***!! They do have on recorde however that i have cancelled the insurance last year.. so why would i cancelled the insurance but not the DSTV service? How does that make sense, and why would they have the once ceancelation on record, but conveniently not the cancelation of the decoder service??? I AM FEDUP WITH THIS ******* COMPANY!!</p>