1 reviews | Active since Oct 2016
Extremely poor service
<p>In August we requested for change of ownership for dstv since my dad passed away. We were informed that a letter of executor is required. We received the letter and sent it to them. Refiloe Mashigo confirmed yesterday that they received and the only thing needed to process was a form she sent to us. Today Kim Sallie decides that the decoder must be listed on the letter. Funny enough we informed multichoice in August that my dad passed away and they were only too happy to receive the premium. Who was paying???? It's always good to inconvenience and frustate a pensioner who is widow over issues that do not make sense. The only thing we required was a change of ownership for something that we have to pay for!!! Case NUMBER : 811111 and ********** . And this time may we have feedback from someone who is knowledgeable. We are told different things each time we interact with your consultants its ridiculous.</p> <p> </p>
Dear Petunia Nonyane
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Dear Petunia Nonyane
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Dear Petunia Nonyane
As per our telephonic conversation you could not speak because you were driving. Please be advised that I have spoken to Refiloe the name that you mentioned in yo ur post. She explained that she forwarded e-mail to you with regards to the change of ownership documentation she required. We confirm that our written correspondence are busy with your enquiry.
Should you require any further assistance reply to the e-mails that are forwarded directly to you.
Regards
Best regards,
Dear Petunia Nonyane
As per our telephonic conversation you could not speak because you were driving. Please be advised that I have spoken to Refiloe the name that you mentioned in yo ur post. She explained that she forwarded e-mail to you with regards to the change of ownership documentation she required. We confirm that our written correspondence are busy with your enquiry.
Should you require any further assistance reply to the e-mails that are forwarded directly to you.
Regards
Best regards,
Refiloe called me just after you called me. She was not aware that i was already contacted. And for the record she did not send me an email she requested that i send her an email with all the documents that i have already sent. I am appalled by the level of service from someone who deals with client complaints. You were only too happy to not find the case number because i clearly explained to you that after the 8.. it was just 1 so the least you could have done was to add the number since you are aware of how numbers make up your case number. You do not even have the decency to call me back. The best you can do is to just update on hello peter. I have been dealing with your written response department and i have not received any joy. You have not even tried to understand what the complaint is about hence again you are just respoding in a way that suits you. Anyway! I will wait to hear what Refiloe does . I complained because i did not received the level of service that i deserved. I had to resend the documents that should be on your possesion again!
Refiloe called me just after you called me. She was not aware that i was already contacted. And for the record she did not send me an email she requested that i send her an email with all the documents that i have already sent. I am appalled by the level of service from someone who deals with client complaints. You were only too happy to not find the case number because i clearly explained to you that after the 8.. it was just 1 so the least you could have done was to add the number since you are aware of how numbers make up your case number. You do not even have the decency to call me back. The best you can do is to just update on hello peter. I have been dealing with your written response department and i have not received any joy. You have not even tried to understand what the complaint is about hence again you are just respoding in a way that suits you. Anyway! I will wait to hear what Refiloe does . I complained because i did not received the level of service that i deserved. I had to resend the documents that should be on your possesion again!