wJ
wiehann J
1 reviews | Active since Oct 2013
21 Jul 2016, 14:41
Extremely poor service
<p>I cannot express how disappointed I am with the customer service from Multichoice call centre. I have contacted the call centre on 6 occasions in the past 10 days to settle and cancel my Explora contract and subscription. I’ve been made promises and the issue has been escalated and the settlement will be emailed. Unfortunately too date only empty promises even after I have contacted them again this morning to resolve. No one has the ability to assist and take ownership of the problem. This is the worst and most pathetic service I have experienced from any service provided.</p>
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Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
22 Jul 2016, 06:37Dear W Joubert
We are looking into your enquiry. Feedback will provided as soon as possible.
Regards
Multichoice Team
Best regards,
DStv (MultiChoice)'s reply22 Jul 2016, 06:37
Official
Dear W Joubert
We are looking into your enquiry. Feedback will provided as soon as possible.
Regards
Multichoice Team
Best regards,
wJ
wiehann J's updateReviewer Update
25 Jul 2016, 13:09Can you believe it, week 3 and still no reply or feedback. This is ridiculous, what more can you do?????
wJ
wiehann J's update25 Jul 2016, 13:09
Reviewer Update
Can you believe it, week 3 and still no reply or feedback. This is ridiculous, what more can you do?????
DStv (MultiChoice)'s replyOfficial
26 Jul 2016, 12:39Good day Mr Kruger
Thank you for bring this matter to our attention.
We have escalated your request for a settlement letter to our Price lock department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more detail becomes available.
Please accept our sincerest apologies for any inconvenience you have experienced in this regard.
Kind Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply26 Jul 2016, 12:39
Official
Good day Mr Kruger
Thank you for bring this matter to our attention.
We have escalated your request for a settlement letter to our Price lock department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more detail becomes available.
Please accept our sincerest apologies for any inconvenience you have experienced in this regard.
Kind Regards
Rupert
Best regards,