Extremely poor Multichoice service

Dstv is a poor service provider, I had 2 dstv account one for streaming and 1 for decoder which I thought they have canceled it.On15/09/25 Monday I made payment to the decorder account instead of streaming one,called Multichoice to inform them about the matter,which was told it will be fixed within 24 to 48 hours.By the 17/09/25 my streaming will be on,Guess what I wokeup to no streaming.what kind of service is Multichoice providing to us,when you don't pay on time they will constantly remind you but coming to service providing nothing.