SK
Stephan K
1 reviews | Active since Jan 2022
04 Jan 2022, 12:18
Extremely poor DSTV service
On the 4th of December I paid R410 for a compact streaming package. it never showed up in my DSTV profile... the money went off my bank account.... I have tried to reach out to countless of your support regarding this and I am just told the whole time to wait and no one ever gets back to me. Have not gotten to watch anything for 1 second.... its more than a month now.
I have reached out to countless of their support staff. Promised that i will be met with a response within a certain time frame. then nothing. i have spoken to 4 different agents or support people who just disappear without any feedback. this is on their live chat alone. I have phoned their helpline. only to sit for 15 mins and then get forwarded from one person to another till the line disconnects.
I have made a complaint on Facebook and twitter, DSTV responded to the public thread all helpful and never actually contacted me... I have tried emailing. i have tried their Whatsapp channel.
I have a open support ticket, a ton of emails and screenshots proving everything I say.
THEY ARE REFUSING TO OFFER ME SERVICE OR THE PRODUCT I PAID FOR.
This is not acceptable. please help me somehow. I don't know if this review will solve anything but I will not rest till I get a 100% full refund.
Helpful (0)
Replies (9)0
Replies (9)
DStv (MultiChoice)'s replyOfficial
04 Jan 2022, 13:47Hi Stephan Kroukamp ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Jan 2022, 13:47
Official
Hi Stephan Kroukamp ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
SK
Stephan K's updateReviewer Update
04 Jan 2022, 14:06I will give you till the end of the week. Friday the 7th of January 2022. if I have not received at least feedback on the issue by then. I will contact my bank to reverse the money and I will open a ******** case. since my money has been taken from me without delivery of goods or services.
SK
Stephan K's update04 Jan 2022, 14:06
Reviewer Update
I will give you till the end of the week. Friday the 7th of January 2022. if I have not received at least feedback on the issue by then. I will contact my bank to reverse the money and I will open a ******** case. since my money has been taken from me without delivery of goods or services.
DStv (MultiChoice)'s replyOfficial
04 Jan 2022, 20:06Hi Stephan Kroukamp,
As per our telephonic conversation, please email a bank statement reflecting the payment of R409.00 and your ID copy to *** so that a refund can be processed.
Kind regards
DStv: Hello Peter Team
As per our telephonic conversation, please email a bank statement reflecting the payment of R409.00 and your ID copy to *** so that a refund can be processed.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Jan 2022, 20:06
Official
Hi Stephan Kroukamp,
As per our telephonic conversation, please email a bank statement reflecting the payment of R409.00 and your ID copy to *** so that a refund can be processed.
Kind regards
DStv: Hello Peter Team
As per our telephonic conversation, please email a bank statement reflecting the payment of R409.00 and your ID copy to *** so that a refund can be processed.
Kind regards
DStv: Hello Peter Team
Best regards,
SK
Stephan K's updateReviewer Update
04 Jan 2022, 20:19The email has been sent as requested. please let me know that everything is in order and when the refund has been initiated.
SK
Stephan K's update04 Jan 2022, 20:19
Reviewer Update
The email has been sent as requested. please let me know that everything is in order and when the refund has been initiated.
DStv (MultiChoice)'s replyOfficial
04 Jan 2022, 20:57Hi Stephan Kroukamp,
Kindly note that we need to refund the money from the very same bank it came from.
We need a bank statement that reflects the amount paid and ID copy.
Please email a bank statement reflecting the payment of R409.00 and your ID copy so that a refund can be processed.
Kind regards
DStv: Hello Peter Team
Kindly note that we need to refund the money from the very same bank it came from.
We need a bank statement that reflects the amount paid and ID copy.
Please email a bank statement reflecting the payment of R409.00 and your ID copy so that a refund can be processed.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Jan 2022, 20:57
Official
Hi Stephan Kroukamp,
Kindly note that we need to refund the money from the very same bank it came from.
We need a bank statement that reflects the amount paid and ID copy.
Please email a bank statement reflecting the payment of R409.00 and your ID copy so that a refund can be processed.
Kind regards
DStv: Hello Peter Team
Kindly note that we need to refund the money from the very same bank it came from.
We need a bank statement that reflects the amount paid and ID copy.
Please email a bank statement reflecting the payment of R409.00 and your ID copy so that a refund can be processed.
Kind regards
DStv: Hello Peter Team
Best regards,
SK
Stephan K's updateReviewer Update
18 Jan 2022, 08:22Hi,
I received the following email on the 5th of January 2022.
ENQUIRY REFERENCE NUMBER : ***5
Dear Stephen
Thank you for contacting us.
Please be advised that we have captured the refund of R409.00 and the amount will reflect in 3-4 working days.
Thank you so much for your continuous support.
Should you need any further assistance ,please feel free to contact us at anytime .
You may manage your account by downloading the DSTV now app by clicking on the following link :https://now.dstv.com/
....
But
as expected. the money is nowhere to be found. hasn't shown up in my account.
They have probably sent it to the wrong account or some inexcusable, *********** excuse is now next...
DSTV is officially the worst and most useless company on this entire planet.
I hope no one ever gives your useless company a cent.
I received the following email on the 5th of January 2022.
ENQUIRY REFERENCE NUMBER : ***5
Dear Stephen
Thank you for contacting us.
Please be advised that we have captured the refund of R409.00 and the amount will reflect in 3-4 working days.
Thank you so much for your continuous support.
Should you need any further assistance ,please feel free to contact us at anytime .
You may manage your account by downloading the DSTV now app by clicking on the following link :https://now.dstv.com/
....
But
as expected. the money is nowhere to be found. hasn't shown up in my account.
They have probably sent it to the wrong account or some inexcusable, *********** excuse is now next...
DSTV is officially the worst and most useless company on this entire planet.
I hope no one ever gives your useless company a cent.
SK
Stephan K's update18 Jan 2022, 08:22
Reviewer Update
Hi,
I received the following email on the 5th of January 2022.
ENQUIRY REFERENCE NUMBER : ***5
Dear Stephen
Thank you for contacting us.
Please be advised that we have captured the refund of R409.00 and the amount will reflect in 3-4 working days.
Thank you so much for your continuous support.
Should you need any further assistance ,please feel free to contact us at anytime .
You may manage your account by downloading the DSTV now app by clicking on the following link :https://now.dstv.com/
....
But
as expected. the money is nowhere to be found. hasn't shown up in my account.
They have probably sent it to the wrong account or some inexcusable, *********** excuse is now next...
DSTV is officially the worst and most useless company on this entire planet.
I hope no one ever gives your useless company a cent.
I received the following email on the 5th of January 2022.
ENQUIRY REFERENCE NUMBER : ***5
Dear Stephen
Thank you for contacting us.
Please be advised that we have captured the refund of R409.00 and the amount will reflect in 3-4 working days.
Thank you so much for your continuous support.
Should you need any further assistance ,please feel free to contact us at anytime .
You may manage your account by downloading the DSTV now app by clicking on the following link :https://now.dstv.com/
....
But
as expected. the money is nowhere to be found. hasn't shown up in my account.
They have probably sent it to the wrong account or some inexcusable, *********** excuse is now next...
DSTV is officially the worst and most useless company on this entire planet.
I hope no one ever gives your useless company a cent.
SK
Stephan K's updateReviewer Update
18 Jan 2022, 08:27Another thing.... its simple. but i also work in IT and customer support.
The lack of effort and proffesionalism is SHOCKING TO SAY THE LEAST.
They cant even spell my name right. when its typed correctly in the correspondence.
The lack of effort and proffesionalism is SHOCKING TO SAY THE LEAST.
They cant even spell my name right. when its typed correctly in the correspondence.
SK
Stephan K's update18 Jan 2022, 08:27
Reviewer Update
Another thing.... its simple. but i also work in IT and customer support.
The lack of effort and proffesionalism is SHOCKING TO SAY THE LEAST.
They cant even spell my name right. when its typed correctly in the correspondence.
The lack of effort and proffesionalism is SHOCKING TO SAY THE LEAST.
They cant even spell my name right. when its typed correctly in the correspondence.
SK
Stephan K's updateReviewer Update
18 Jan 2022, 08:56Unbelievable... once again.... a sad sorry long email... asking me to send them everything i have already sent them TWICE.... completely ***********.
SK
Stephan K's update18 Jan 2022, 08:56
Reviewer Update
Unbelievable... once again.... a sad sorry long email... asking me to send them everything i have already sent them TWICE.... completely ***********.
SK
Stephan K's updateReviewer Update
18 Jan 2022, 10:51found out what happened....
After receiving the following email on the 5th of January 2022:
Dear Stephen
Thank you for contacting us.
Please be advised that we have captured the refund of R409.00 and the amount will reflect in 3-4 working days.
Thank you so much for your continuous support.
Should you need any further assistance ,please feel free to contact us at anytime .
I Contacted them on the 18t of January 2022 because the money has not reflected.
i got the following email:
We will like to apologize for the inconvenience caused. Please accept our sincere apology in this regards. May you please provide us with a stamped bank statement for the finance department to approve the refund.
It is just completely useless and utterly confusing and *********** service.
I have lost countless hours of my life arguing with them to just give me back my money for a service and product i never received. instead they make me beg for my own money. disgusting.
After receiving the following email on the 5th of January 2022:
Dear Stephen
Thank you for contacting us.
Please be advised that we have captured the refund of R409.00 and the amount will reflect in 3-4 working days.
Thank you so much for your continuous support.
Should you need any further assistance ,please feel free to contact us at anytime .
I Contacted them on the 18t of January 2022 because the money has not reflected.
i got the following email:
We will like to apologize for the inconvenience caused. Please accept our sincere apology in this regards. May you please provide us with a stamped bank statement for the finance department to approve the refund.
It is just completely useless and utterly confusing and *********** service.
I have lost countless hours of my life arguing with them to just give me back my money for a service and product i never received. instead they make me beg for my own money. disgusting.
SK
Stephan K's update18 Jan 2022, 10:51
Reviewer Update
found out what happened....
After receiving the following email on the 5th of January 2022:
Dear Stephen
Thank you for contacting us.
Please be advised that we have captured the refund of R409.00 and the amount will reflect in 3-4 working days.
Thank you so much for your continuous support.
Should you need any further assistance ,please feel free to contact us at anytime .
I Contacted them on the 18t of January 2022 because the money has not reflected.
i got the following email:
We will like to apologize for the inconvenience caused. Please accept our sincere apology in this regards. May you please provide us with a stamped bank statement for the finance department to approve the refund.
It is just completely useless and utterly confusing and *********** service.
I have lost countless hours of my life arguing with them to just give me back my money for a service and product i never received. instead they make me beg for my own money. disgusting.
After receiving the following email on the 5th of January 2022:
Dear Stephen
Thank you for contacting us.
Please be advised that we have captured the refund of R409.00 and the amount will reflect in 3-4 working days.
Thank you so much for your continuous support.
Should you need any further assistance ,please feel free to contact us at anytime .
I Contacted them on the 18t of January 2022 because the money has not reflected.
i got the following email:
We will like to apologize for the inconvenience caused. Please accept our sincere apology in this regards. May you please provide us with a stamped bank statement for the finance department to approve the refund.
It is just completely useless and utterly confusing and *********** service.
I have lost countless hours of my life arguing with them to just give me back my money for a service and product i never received. instead they make me beg for my own money. disgusting.