Extremely poor customer service

I send a chat on the 01st of Feb to change my payment date to the 07th as i get paid on the 07th and was tired of paying reconnection fees always. I was told that the payment date was changed, however no one bothered to inform me to pay my acc this month and the arrangement for the 07th will be effective the next month. I wole up today and my viewing was blocked and only then i was rudely told that this is because the arrangement will onlt be effective the next month. The only thing that both agents were efficient with was asking if i want to take a price lock contract. Theu do not care about servicing a client. How was i supposed to know that my price for this month will chamge and i am supposed to pay before the 07th this month? The second agent Sindiswa told me that i am supposed to pay 5hundred and something and not explaining the breakdown of the payment until i asked her what is it for and then rudely tells me she has done all the explaining. She won't be able to explain why the other agent did not explain. And where will i now get the money to pay, coz should they had explainex i would have made a plan to pay and then avoid being blocked and additional charges added.