EXTREMELY POOR CUSTOMER SERVICE

<p>I have upgraded my Package from Family to Compact. When i did this i enquired if this new pricing was going to affect my next debit order? This was confirmed by the consultant. Yesterday i got an sms saying that my account is arrears and that my MULTICHOICE/DSTV subscription has been suspended.</p> <p>Now i find this extremely unprofessional, as i am a MULTICHOICE/DSTV customer for over 6 years and i have never once defaulted on payment just to hear yesterday that i have been suspended.</p> <p>I find this to be an extreme inconvenience as firstly i was not notified by MULTICHOICE/DSTV that i had to pay for the upgrade of my package prior to the month end. I was not notified by the consultant NOR was i notified bt DSTV in the form of an email at least. This shows the incompetance of the DSTV consultants and that they are in dire need of additional training.</p> <p>The price i need to pay for the upgrade compact package is a whole other issue.</p> <p> </p> <p>EXTREMELY DISSATISFIED LOYAL CUSTOMER !!!!!</p>