SN
Sindi N
1 reviews | Active since Jan 2019
11 Nov 2020, 19:00
Extremely Poor Customer Care
Maponya mall Soweto is a nightmare, I went there a week ago to fix my decoder , I stood in a queue for more than 2 hours, when o finaly attended, I was surprised not to be given a second hand decoder like they did with my aunt, instead I was told the card slot is faulty but they just fixed it temporarily, I went there again today, same queue story until I decided to leave around 2:00, I drove to the one at wigehuewil, mxm waste of petrol as o was referred to horizonview because they were offline, I then went back to Maponya mall, joined the queue which was just a stand still until I decided to leave at 4:30, waste of my day off and petrol for the service that I paid for but can’t watch, then they ask if you have insurance as if o can afford during this economic situation, I am ****ed off and dissatisfied with their lack of sense of urgency and efficiency
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
11 Nov 2020, 19:47Hi Sindi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply11 Nov 2020, 19:47
Official
Hi Sindi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
SN
Sindi N's updateReviewer Update
11 Nov 2020, 21:05Your apology is meaningless as it does not solve the problem and referring me to your self service is such a lame excuse to shy away from the fact that I’m sitting with a problem that needs to be sorted without me having to report your poor service, using the pandemic as an excuse is annoying because the service has never been excellent, I paid my subscription and yet I have no functional decoder, I wasted my day at your store for absolute garbage and you have the nerve to refer me to your self service, I want you to fix or exchange the decoder
SN
Sindi N's update11 Nov 2020, 21:05
Reviewer Update
Your apology is meaningless as it does not solve the problem and referring me to your self service is such a lame excuse to shy away from the fact that I’m sitting with a problem that needs to be sorted without me having to report your poor service, using the pandemic as an excuse is annoying because the service has never been excellent, I paid my subscription and yet I have no functional decoder, I wasted my day at your store for absolute garbage and you have the nerve to refer me to your self service, I want you to fix or exchange the decoder
SN
Sindi N's updateReviewer Update
13 Nov 2020, 20:11Racial segregation runs deep in your company and I’m getting poor service and ************** because I’m black, I even sent an email to your CEO Tim Jacobs but I’m still not enjoying my subscription for the entire week, shameless CEO, if it was a white person im certain that you would have sent an IT personnel to sort out the problem, I’m extremely annoyed and waiting to see when and how are you going to resolve my query
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Sindi N's update13 Nov 2020, 20:11
Reviewer Update
Racial segregation runs deep in your company and I’m getting poor service and ************** because I’m black, I even sent an email to your CEO Tim Jacobs but I’m still not enjoying my subscription for the entire week, shameless CEO, if it was a white person im certain that you would have sent an IT personnel to sort out the problem, I’m extremely annoyed and waiting to see when and how are you going to resolve my query
SN
Sindi N's updateReviewer Update
14 Nov 2020, 18:39I received a call from Simon apparently he is a senior at mltichoice. This was after I email the Tim Jacobs CEO who clearly has no interest and care for customers, this Simon had a nerve to say that I must wake up early so that I can be attended, I went there today as early as 8:15 I was already in a queue and I eventually left after 2 hours of standing, I can see that they are not willing nor prepared to sort out the issue hense he said the IT guys were supposed to exchange the card or decoder, which is my point exactly, but why call me to refer me back where the problem started , why not , as a senior make it a point that I receive proper service just like any other customer, I hate being treated like a fool when all I want is a functional decoder
SN
Sindi N's update14 Nov 2020, 18:39
Reviewer Update
I received a call from Simon apparently he is a senior at mltichoice. This was after I email the Tim Jacobs CEO who clearly has no interest and care for customers, this Simon had a nerve to say that I must wake up early so that I can be attended, I went there today as early as 8:15 I was already in a queue and I eventually left after 2 hours of standing, I can see that they are not willing nor prepared to sort out the issue hense he said the IT guys were supposed to exchange the card or decoder, which is my point exactly, but why call me to refer me back where the problem started , why not , as a senior make it a point that I receive proper service just like any other customer, I hate being treated like a fool when all I want is a functional decoder