Extremely poor and unreliable Service/consultants at Randbug

I realized that I was overcharged in July R 1163, I called Randbug branch to query that and I was told by Renesh that their system shows that my debit order did not go through. I had to submit my bank statement to prove to them that the debit order went through according to the bank statement. I called again after two days to do follow up on my query and they admitted a fault on their side but the debit order mandate for July was already loaded so the solution was to give credit for August, and I did not pay as agreed.

9 Sep 21, I realized again that my account is R1275. 60. I called Randbug branch to query that and I spent 1 hour 20 minutes on the call as the consultant was trying to figure out what is going on with my account, my airtime got finished and she never called me back so that we can continue.

11 Sep 21, I tried again and I was assist by Roylene, she advised me that the amount derived from the Price lock cancellation I requested on the 28th of August, I told her that I never requested that and I told her that we can even obtain the call records to prove that, and after she said that she will give me a call after an hour as she would lift the cancellation of the price lock with her supervisor. She never called!!!

13 Sept 21, I called and i spoke to Samantha, told me that she could login into their system but once she sorted out she will give me a call and I explained to her how I have struggled with my account for three months and she promised that she will assist to sort out my problem. She never called!!