Extremely poor account service

I paid a little pate due to Xmas/new year. (paid on 5th Han) and they cut us off before the 7th which is not best practise. So i pay and call them. they want proof of payment so i go in to my bank account and send them proof direct from the bank (you cant get much more detailed than that). No they said thats not good enough they want my bank statement. NIO WAYS WILL I SEND MY PERSONAL BANK STATEMENT TO ANYONE. They refused to accept the standard and normal bank issued proof. WHAT???? This is so unacceptable. The whole world accepts a bank issued proof. No DsTv has to be different. its about time that Dstv realised that we are their customers and treat us as such and not as *********. Completely unacceptable.