Extremely poor account and customer management

My DSTV debit order went off my bank account on 28 September. On 19 October, I noticed on my DSTV statement that my debit order had been reversed on 7 October. I looked on my bank account and did not see the funds return to my account. I notified DSTV and was told to send my bank statement proving this. They then said that it was a problem with the bank. I approached the bank and they said that the debit order was successful. Since then, I have spoken with 7 different people from various departments and no one has responded with a solution!! I was told 3 times to submit my bank statements again! Because of this, I was double debited at the end of October - which I reversed! My subscription has now been suspended!!!<br> <br> PLEASE CAN SOMEONE, WHO KNOWS WHAT THEY ARE DOING, SORT THIS OUT ASAP!!<br>