Extremely Poor

I am a DSTV Premium subscriber and are totally dissatisfied with their service, I have called their call center numerous occasions and is kept on the line for over 30min each time regarding my Showmax account. I qualify for free Showmax and cannot access any program, the message that appears is that my payment must be processed before activation can commence. My account is kept up to date via debit order, my DSTV account is linked with my Showmax account and still no person is able to assist me - totally pathetic service.