EXTREMELY PATHETIC SERVICE-INCOMPETANT STAFF(***)

<p>I have been experiencing tremondoues problems since October last year with DSTV. I opted for the DPP service(the free Explorer Decoder @R799 contract). The debit orders going off my account was on an incorrect amount and when i queried with DSTV they told me that they were having system migration problems which was causing the incorrect debits. I managed to speak to the manager of the DPP department, Adam Tswai and he confirmed and acknowledged the error and assured that the matter would be sorted. Due to the "MESS UPS" I kept being disconnected and eventually Adam confirmed with me on the 11/09/2015 that the debit for the short payment would go off on the 16/09/2015 in the amount of R302 (as he offered me a R100 discount ) Recently I got a notification from the credit bureau that my account is in arrears for 30 days, whcih to my knowledge wasnt the case. I have been in contact with DSTV since 30/06/2016 with Given Maseko and she commited to get back to me and to date hasnt. I insist on an apology from DSTV together with the clearance on my credit profile.</p> <p> </p> <p>Mrs Mahomed</p> <p> </p>