FR
Fadia R
1 reviews | Active since Mar 2017
13 Aug 2020, 15:38
EXTREMELY MAD..LIVID
Okay so a while ago I posted about this. What I'm trying to understand is. When we were asked to switch decoders we agreed and we were told no cost involved. They then came to do the installation take my perfectly working decoder and now I'm being billed and on top of this being handed over to lawyers for an agreement that was supposed to be free. Then after I post about the horrific telephone call from Onair I get a call while having dinner just to smooth things over and says I'll call you back cos charging you for the decoder was not part of the agreement. The cherry on top is the decoders they swooped for my perfectly working decoder ix THE WORSE **** EVER. The 2nd decoder you cannot record in fact it has no features. THIS WAS A TOTAL ******* AND I'M SUPPOSED TO PAY FOR THIS ****
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
13 Aug 2020, 16:19Hi Fadia,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Aug 2020, 16:19
Official
Hi Fadia,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Aug 2020, 23:13Hi Fadia,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Your concern is currently being investigated by the relevant department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Your concern is currently being investigated by the relevant department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply13 Aug 2020, 23:13
Official
Hi Fadia,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Your concern is currently being investigated by the relevant department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Your concern is currently being investigated by the relevant department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,