Extremely Frustrated with Ongoing PVR Decoder Issues and Poor Support

I currently have six PVR decoders with DStv/Multichoice, paying over R5,000 per month for subscriptions. For months now, all six decoders—located in different towns—have been showing the same error: E102-29, which states:

"This decoder is a PVR. If you upgrade your subscription you will be able to enjoy all the PVR features available."

This makes no sense, as I already have a full subscription.

I called DStv today to get this resolved. The operator kept placing me on hold to check with a supervisor—this happened twice. Eventually, I was told it's a signal issue and I should run a signal test. How is it even possible for all six decoders in different locations to have the exact same signal issue?

I then asked to speak directly to a supervisor. After holding again, I was told the supervisor is currently on another call and would phone me back. Nobody has called me back, and I'm still left with the same unresolved issue.

This level of support is unacceptable, especially considering how much I’m paying every month. I expect better service and a real solution—not excuses.